Refund policy

90-Day Return Policy (Unopened Products)

You can return unopened, unused products within 90 days of receiving them, as long as the product is still sealed in its original condition.

To qualify for a return:

• Condition: the product must be exactly as you received it: unused and sealed, with no sign of wear or tampering.
• Packaging: the product must come back in its original, undamaged packaging, including the bag and any protective materials.
• Proof of purchase: a receipt or proof of purchase is required (for example your order confirmation email or invoice).

For hygiene and safety reasons, opened or used Capsalia products cannot be returned.

90-Day Satisfaction Guarantee (Opened Products)

If you opened and used Capsalia and are not happy with the results, we still want to look after you. This guarantee does not require you to send anything back.

To qualify:

• You took the product as directed, every day, for at least 14 days.
• You ask for the refund within 90 days of delivery.
• The guarantee applies to your first order only, and to one refund per household.
• We do not refund for taste or personal preference, because these do not reflect the quality or effect of the product.
• We may ask for a short explanation or feedback so we can improve.

To ask for a refund under this guarantee, email us at support@capsalia.com.

Order Cancellations

Orders can be cancelled within 3 hours of being placed. After 3 hours, orders go into our fulfillment queue automatically and can no longer be cancelled, because processing and shipping start right away.

If your order can no longer be cancelled because it is already being processed or has shipped, you can still return the products after delivery, as long as they meet the return conditions above.

Shipping Fees

Shipping fees are paid directly to our shipping and fulfillment partners, so they are not refundable.

If a package is refused at delivery, a restocking and handling fee of 15% of the order total is taken off any refund. This applies even if the order shipped free, because shipping and handling costs are paid when the package is sent and cannot be recovered once delivery has been attempted.

By placing an order with Capsalia, you agree to this policy. If something is wrong with your delivery, please email us at support@capsalia.com before refusing the package. We are happy to help.

Lost or Undelivered Packages

If your package has not arrived within the estimated delivery time, email us at support@capsalia.com and we will open an investigation with the carrier. Whether a lost package is refunded or replaced is decided once that investigation is finished, and must fall within 30 days of the confirmed or estimated delivery date. We are not responsible for packages lost because the shipping information given at checkout was wrong.

Damages & Issues

Please check your order when it arrives. If a product is defective or damaged, or you received the wrong item, contact us right away at support@capsalia.com. We will look into it and make it right.

Chargebacks & Payment Disputes

While a chargeback or payment dispute is open, we cannot issue a refund until it is closed. Please email us at support@capsalia.com before contacting your bank. We can refund you much faster that way.

Subscriptions & Recurring Orders

Subscription Refund Eligibility

If your order is a subscription, the 90-day money-back guarantee covers your first shipment only. You are responsible for managing or cancelling your subscription within the 90-day guarantee period. Renewals charged after that period are not refundable.

Forgetting to cancel before a renewal date is not a reason for a refund. You are responsible for managing, changing or cancelling your subscription before it renews.

Automatic Renewal

Your subscription renews automatically until you cancel it. You are charged to your payment method every 30 days, or at the delivery schedule you chose. By placing your first order you agree to automatic renewal and to this subscription policy.

Cancellation

You can cancel your subscription at any time. To avoid the next charge, cancel at least 24 hours before your next billing date. You can cancel yourself under Manage My Subscription at the bottom of every page (or in your account), or by emailing us at support@capsalia.com. A cancellation takes effect at the end of the current billing period. Renewal charges already processed when you cancel are not refunded.

Billing Information

Please keep your billing information current, complete and correct, and update it when it changes. You can change it in your subscription portal (Manage My Subscription) or by emailing support@capsalia.com.

Exceptions / Non-Returnable Items

Some items cannot be returned, including sale items and gift cards. If you are not sure about your item, contact us.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

United Kingdom: 14-Day Cooling-Off Period

If your order ships to the United Kingdom, you can cancel or return it within 14 days for any reason, without giving a reason. The product must be in the same condition you received it: unused, sealed and in its original packaging, with a receipt or proof of purchase.

Refund Processing

Once we receive and check your return, we will email you to say whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to show it.

If more than 15 business days have passed since your refund was approved, email us at support@capsalia.com.

To start a return or ask a question, email us at support@capsalia.com. Items sent back without first asking for a return will not be accepted. Thank you for understanding, and for your support.