Shipping policy

Thanks for ordering from Capsalia. This page explains when your order is processed, when it ships and when it should reach you.

Order Processing Time

Orders are processed within 1–2 business days. Most orders placed on a weekday are processed within 24 hours.
When order volume is high, processing can take a little longer. If your order is affected, we will email you.

Once your order has shipped, standard delivery takes about 5–12 business days in the United States, 5–11 business days in the United Kingdom and 6–14 business days in Canada.
Delivery times can change because of your location, customs checks, the postal service, or other things outside our control.

Every order is tracked. When your order is packed and handed to our fulfillment partner, we email you a shipping confirmation with your tracking number.
You can use your tracking number at any time to see where your package is.

We ship to the United States, Canada and the United Kingdom.
Some countries (for example Canada) charge customs taxes or import duties. These are paid by the buyer and are not part of your order total.
Delivery times outside the United States can vary with the destination and its customs process.

If no one is home when your package arrives, the carrier may take it to a local pickup point and hold it for up to 7 days. After that it is sent back to one of our warehouses.
If a delivery fails because the shipping address was wrong or no one was there to receive it, we may charge a redelivery fee of $5 or the original shipping cost, whichever is higher.
If the package cannot be recovered and we have to send new product, that cost may also be passed on to the buyer.
Please check that your shipping address is complete and correct when you order.

If you have a question about your order, its shipping status or its delivery, our customer support team is happy to help.
Email us at support@capsalia.com.

Shipping times are estimates and can be delayed by things outside our control. Thank you for your patience and for your order.